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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.7 Y) p( s9 O$ v
5.4.1.1 Quality objective--Supplemental7 t/ d Y& `$ t: _, Q. Y: X
Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy. g6 r3 Y0 t" j+ J2 p
Failure:, V3 d3 R/ ]6 f8 {2 W
Quality objectives management process was not implemented effectively.. ~# K8 ^1 C( s3 t. `3 l- p
Evidence:
0 @3 P0 p4 n, D& z& ~* Z5 m1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
; I. S( A9 p a# M! p2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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