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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
' j& q: `' B& d5.4.1.1 Quality objective--Supplemental
y, V( B i7 ] S9 }Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
6 R9 x% a- Q! ]3 ZFailure:, L1 J7 K1 P. E/ R3 H3 s& U1 F
Quality objectives management process was not implemented effectively.1 l9 x/ @ O* A* ^3 U
Evidence:
6 f3 s7 B8 f. o6 k, D1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .- y9 ^% j7 n/ h X
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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发表于 2011-4-9 11:17:48
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