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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy. ^3 n* {* {& s4 W/ |
5.4.1.1 Quality objective--Supplemental
0 ~/ G4 e8 x3 D$ C, STop management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy." o1 h" K1 k: `& v( _ z" b
Failure:
$ _' M: [/ y1 ?; h# S* ]Quality objectives management process was not implemented effectively.' G1 N! u2 \& q4 [: }" x8 p
Evidence:
( |1 P' j0 t5 B* k3 O, B1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .+ F1 F v- I* @% }3 c% B
2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate." E( x9 i& K. ~! o3 g( c
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