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Top management shall ensure that quality objectives, including those needed to meet requirements for product [see 7.1 a]], are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy.
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Top management shall define quality objectives and measurements that shall be included in the business plan and used to deploy the quality policy.
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Quality objectives management process was not implemented effectively.
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1. The control of objective definition was not always well done. Eg. the objective: PPM decrease rate of product delivery .
7 F0 k1 `/ \0 N" O3 x2. The calculation and analysis of quality objectives was not well done. Eg.Equipment Failure rate.
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